Privacy Policy

1. Introduction

Rihwell ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number when you contact us
• Technical Data: IP address, browser type, device information, and browsing behavior
• Cookies: Small data files stored on your device (see our Cookie Policy)

3. How We Use Your Information

We use collected information for the following purposes:

• To respond to your inquiries and provide customer support
• To improve our website and user experience
• To send educational information about our products (with your consent)
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for specific purposes
• Legitimate Interests: To operate and improve our website and services
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers who assist in website operations (hosting, analytics)
• Legal authorities when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation on data use
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Contact information is typically retained for 3 years unless you request deletion.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data.

10. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

For questions about this privacy policy or to exercise your rights, please contact us:

Rihwell
Tržaška cesta 7
5000 Nova Gorica, Slovenia
Email: [email protected]
Phone: +386 5 621 84 92